DISGUSTING SERVICE

Deserves ZERO stars. Most disgusting service I have ever experienced in my life!!!!! My salary was paid on Thursday 07.13.23 and I am still waiting for Foreign Exchange to put it into my account!!!!!!!!!!!!!!!! Promise us that if we sign these new forms that we will get our money quicker and without problems - What a joke!!!!!! I have wasted R190 on airtime trying to get hold of foreign exchange for 3 solid days and NOONE answers the phone. keeps you on hold while you're forced to listen to that disgusting repetitive message, for 10 minutes and longer!!!!!! I have called the Customer Care line 3 times today, get told that they have a backlog and are understaffed and she would sort out the problem and promised that she would call me back with an answer, I am still waiting for a call!!!!! I have sent 27 emails, explaining that I desperately need my salary so that I can get my medicine that I cannot live without and to top it all off, I have just received a text message telling me my complaint has been resolved!!!!!!!!!!!!! Never in my life have I had to wait for MY OWN MONEY!!!!!!!!!!!!!!! This is disgusting that a bank can get away with treating clients this way!!!!!!!!! I am fuming mad that this bank that promises their clients the world treats people and long-standing clients this way!!!!!! It is beyond disgusting. I will never ever recommend Capitec to a living soul. The lot of you should be ashamed of your selves for taking home your salary at the end of the month. In my job, if I treated clients this way I would have been fired ages ago!!!!!!!!!!!!!!!