Disgusting service!

If I could rate zero, I would. My husband tried to load electricity from their app. The app keeps showing failed, so hubby tries to load again for 5 times. Showing all failed. In the mean time, the sms comes through on my phone, all went through actually. Even with all the “failed”attempts. Hubby ended up loading R2000 electricity and only received R800 worth. After speaking to numerous agents and managers, they now need to investigate if it was their problem first. What a joke!!