Disgusting Service

This is my second complaint for the same issue. Their Service is appalling on a serious note. On July 17 I walked in to ask for a letter from my bank stating that the institution had KYCed me as according the FICA Act, Ok so you would expect that to be simple right? Especially because Capitec Bank is a bank right....? Guess not with Capitec. I kept getting the wrong letter in two separate occasions. I honestly felt like strangling someone there.<br> I even took it upon myself to email them exactly what momentum had requested from them.One institution to another right. Nope Capitec still got it wrong, even sent gave me a letter where \upon"was \""apon\"". I was disgusted really. So Maybe this second letter to Hello Peter will do the trick..... Maybe ....."""