Disgusting service

I called on Monday as I was suddenly debited for my credit card a random amount, without even being sent the sms with the total. After being sent from department to department, collections was so disgusting and rude and talking over me. Apparently the system says they always debit on the 25th. I have NEVER been debited and I have set up my salary date as the 1st because I dont always get paid by the 25th. I aksed o speak to a manager. Obviously "no one is available". I asked to speak to anyone else because this lady was rude. She kept me on hold so long i had to put down. Today I called to cancel my card because now i am fed up an i have paid it up. Now i get told they card will be inactive for 45 days but they will still charge me another months service fees???? but the cards going to be inactive! I'm STILL WAITING FOR A MANAGER TO CALL ME BACK TO EXPLAIN. I have been with Capitec for a while now and Im shocked at the complete lack of respect or service. I want my credit card cancelled ASAP and i will cancel the rest when i have sorted those out.