DISGUSTING SERVICE

I had a loan with you guys (Loan account ********** 241) which I took out ONLINE last year I got a consolidation loan with FNB last week, and they paid an amount of R 65,734.00 into my Capitec loan I called your call centre twice after that to find out what happens with the debit order – I was told it would automatically be cancelled On Saturday, the instalment came off (R2592.69) I called your help desk straight away and he told me that there was interest (approximately R1200 interest) that was charged after paying the loan off, and the balance of the money was sitting in a suspense account. He said the money would go into my “savings” account – I told him I do not have a savings account – I took this loan out online, hence no savings account. He could not help me further and told me to go into a branch I went into the branch on Tuesday (Berea road). The consultant called your help line, and after about 45mins of her being told to call all different numbers, was advised that there is an amount of approximately R1100 that is due back to me – and is in a suspense account. They told her it would go into my savings account – AGAIN I explained I do not have a bank account with Capitec, I took the loan online Then they told her, ok, the money will be transferred into my FNB cheque account (same account Capitec deducts instalments from) within 48hrs It’s now 3 days later and no money I just called the helpdesk again, and she finally picked up the incidents, and said that there has been no feedback, and she has escalated the matter again I don’t understand what the hold up is – it’s MY money you are holding in a suspense account, and I’m battling to get it back? I desperately need this money Please revert back as a matter of urgency. Its now a week later, and still no one can help me! The call centre says someone will get back to me. WHEN!? REF: ********** 6 & ********** 2