Disgusting service

On the 2nd of December 2024 my account was debited with an amount that was not agreed upon, I called their call center to dispute the amount and they send me to the nearest branch for a reversal, at the branch I was told my reversal will take 48 hours. After 48 hours expired I called the call center to ask about the delay and they told me they don't, they'll enquire about it. On 5th of December 2024 I received an email that they are still investigating, they will call me within the next 2 hours and that never happened. I'm disgusted with the service that was offered by Capitec and I need all my premiums back.