Disgusting service

I'm fed up with the service I get from Capitec. I phoned ***to enquire about the sms I received. After everything I have explained, not receiving assistance or a proper solution to my problem, the agent just said I must phone another division. Really. When I asked to speak to a manager, she dropped the phone in my ear. If I don't receive any response or feedback by close of business, I will take the matter further. Utterly disgusted with your service.