DISGUSTING SERVICE

It's been 2 weeks now and i have not received any positive feedback but a message that says my case has been passed on to a specialist however there is no change whatsoever the status still says : In Progress

My child is young and needs necessities which i can’t buy because of my funds that have nothing to do with this whole situation. I've borrowed money that i need to pay back with interest now and it has not been enough either. I have been struggling to cater for my child’s needs, suffering for transport money to work and having to beg people to assist. I have done everything that was asked of me but i have not received any help exactly a week after i submitted all required documents. In a few days I am expecting my salary and I am stressing because WHAT WILL I DO IF MY ACCOUNT IS STILL ON HOLD ??

After this whole thing, I am gladly leaving Capitec Bank I am honestly done. This has been the most frustrating and draining situation I’ve ever had to go through. I have never seen people so selfish in my entire life.