cK
chantel K

1 reviews | Active since Nov 2015

13 Mar 2017, 11:48

DISGUSTING SERVICE

<p>i am very disgusted by the service i always recieve from Capitec Bank in Fourways Crossing i dont remeber going there without them telling me that deposits are offline, the cashier is offline credit facility is offline i mean whats the us of that branch operation if everytime i go there, theres always something thats offline?</p> <p>how does the Branch Mnanger operate and what is he doing about it? On Saturday i decided to go there and i saw that if i want to deposit i wont be able to because its offline i then decided to renew my credit facility while the agent there was still busy with my application the other consultant came and told the one that was assisting me that their system will be offline soon and after a few minutes it was offline and i was told to come back on Monday</p> <p>i understand that its not their fault however what is the Branch Manager doing about it? now when i compare the Branch in Fourways Mall and the one in Fourways Crossing its dissapointing that Fourways Crossing is lacking and the other one is excelling and the one in Fourways Mall is a bit far from me compared to the one in Fourways Crossing if it means that the Branch Mnager in Fourways Crossing must get tips from the one in Fourways Mall then let it be because i dont expect to get two different treatments from the same Bank</p> <p> </p> <p> </p> <p> </p>

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Replies (1)
Capitec Bank
Capitec Bank's reply13 Mar 2017, 12:09
Official

I acknowledge your posting, and have referred it to Oscar de Villiers for immediate attention.

Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management

Capitec Bank