Disgusting service

I went to capitec branch at meadowpoint service was Disgusting. I had a query with the deposit that I did into my account and my money wasn't reflecting. When I got there she Suzan the consultant was chatting with the other consultant and the customer at that other cubicle. She didn't pay attention to my query but went into my account and gave me a response saying balance is the same as on the deposit slip...I had 2 deposit slips, so I had to repeat my query to her after she rudely said "why didn't I explain my query". I told her that should she have listened attentively in the beginning she would have heard my query and what was she checking for? She further told me that the issue with the other deposit is nobody's fault even not capitec. She continued on PC then said "your money will be available after 24 to 48 working hours". I told her I can't wait that long as my daughter is waiting at airport for that cash for traveling, she called the supervisor and rudely said help this one. Her supervisor listened then assisted within 3minutes money then reflected. I am disgusted in the way she treated me and handled my query. I didn't go to the branch for fun. I had important things to do unlike waiting in the queue in the branch