Disgusting Service

<p>Today, at Capitec bank, I was in the line to seek my Bank statement when a transaction went off in Eastern Cape at Manderson Hotel, Stutterheim.</p> <p>I am situated in Cape Town and I was at the Bank when the transaction went off and quite surprisingly I had my bank card and ID with me so I can never understand how a consultant would ask me if I have given my card to someone else.</p> <p> </p> <p>The disgusting unproffessionalism to be told that I will not be able to have the reversal actioned immediately as they need to investigate. What is there to investigate when I have the bank card in my hand ? </p> <p> </p> <p>It is such a terrible experience especially when you have made plans with your cash.</p>