Disgusting Service

I have never used online banking with regards to my account. I went into my branch, Ferndale on Republic, Randburg to query this transaction from Vodacom, which I don't have as pay as u go account. They said to cancel the card then pay for a new card! To add insult to injury they then said they would reverse each transaction of R19 which would cost me R70 per reversal. I would end up losing more money. Disgusted in the service. # ***. Tel: ***