Disgusting lack of response to need for assistance with internet banking

Currently stuck overseas due to covid and can't log in to my internet banking. Emailed Capitec on 14 June and got a prompt response next day from Ash N. requesting more info. 4 days later was told it had been reset but when i tried to log in on FIRST attempt it said "Too many invalid attempts". So contacted Ash again to say it must have not been reset correctly as it's now giving a new error. Since then i have had ZERO response from Ash, not even the courtesy to tell me a next step or assist any further and also no response form the client care email address so had to resort to contacting them on Facebook Messenger where i was assured that it had been escalated and someone would contact me with them asking for my international number and even skype details? But still nothing! Now i have to resort to Hello Peter to hopefully get some help. ZERO communication since last week, i am utterly disgusted by this lack of service from Capitec as a whole and Ash N. as this is a serious problem where i cannot access my funds to make necessary payments and assist my family that are in SA at the moment affected by covid. Going on 3 weeks to sort out a pretty simple issue!