Disgusting lack of client value

13+ year customer.

Absolutely disgusting lack of customer value. My credit card interest rate hasn't changed in 12 years and is almost the highest it possibly be (21.65%).

I have an incredible credit score, use the card for emergency purchases only, and yet have NEVER EVER been offered a better interest rate. My wife who has ZERO credit score, app**** for a credit card and got THREE TIMES my credit limit and a 16% interest rate. We earn the exact same salary.

Genuinely, this bank used to be good and I spoke highly of them. I will NEVER recommend Capitec to single human being ever again my life. I will be taking a few friends of mine with me, as we move on to literally any other bank.

Oh, and to top it off, I sent an email complaining about this very issue, only to get a call today saying "there's nothing we can do about it". Well done Capitec, you should be ashamed of yourselves.