1 reviews | Active since Aug 2016
Disgusting for a financial institution! *****ing my money
Wish i could give a -1 rating. Capitec bank is a joke and honestly something to laugh about. I called earlier this month as i wanted to pay the balance of my loan, was told to pay the balance as per the App (Because the App is "Amazing") the app doesn't allow you to pay the last 1 cent, so i had 1cent on the account remaining. yesterday i logged in and saw i was charged "interest" for the first few day so f the month before i paid the balance. phoned the customer care again this morning where apparently when you actually "ask them why" they cant answer you.
this is the second time i have retried Capitec and was shocked that after 10 years your customer service is just as poor as its always been. such a shame that even banks do you in regardless of the fact that you pay them every month anyway.
will be closing all my accounts with you and wont make the same mistake again
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
The "Customer Service" agent i spoke to on Friday also said she would be sending me the account statement etc which was never sent to me, i had to pull it myself from your app (Which in her opinion was not accurate in reflecting the balances on the account). its actually just a shame
The "Customer Service" agent i spoke to on Friday also said she would be sending me the account statement etc which was never sent to me, i had to pull it myself from your app (Which in her opinion was not accurate in reflecting the balances on the account). its actually just a shame