DISGUSTING CUSTOMER SERVICE

On the 2nd of November2024, my Capitec account was debited wit an amount that was more than what i expected. i called the call center and they referred me to the nearest branch, at the branch i was told that it will take about 48 hours for my refund to reflect on my account. On the 5th i called the call center to enquire about the delay and they told they do not know, the same day i received an email that thy are still investigating, they will call me in 2 hours and that never happened. Capitec Bank must just refund my money ASAP. Capitec Bank GIVES HORIBLE CUSTOMER SERVICE