Disgusting Customer service

The single most disgusting customer service I have ever dealt with from the call centre and the centurion branch I logged an incident on the 27th of December 2024 it is now 2025 can u believe not a single person has touched the incident in 10 days I have even gone to the extent on doing there job for them to push the external bank to release the funds back into my account tell me I got told today the interbank team has a back log and I must wait when half the job has been done for them and what make it worse an entire centurion branch manager tell the consultant that there is nothing they can do and they will escalate when the SLA has passed by the way not a single person has even looked at the case and the money is currently with capitec it's been a whole 7 days since the external bank and completed the reversel if they don't lie on the phone to say they have queried the status @Dineo Mokoena in the call centre it's disgusting that an entire bank that now offers all sorts of products including home loans and car financing what happens when they make a error on ur home loan or car financing do e ever go there u will be nothing but frustrated dealing with them at the branch or over the phone