Disgusting Customer Service and Experience

Am totally disgusted at the service I am receiving from the Capitec ***** division,I reported the ***** early October 2023,i was told by the agent to go and get an affividavit done and acquire a case number, then go inside a branch and the staff member will email to the relevant division, which I did and so did the staff member in terms of emailing the affividavit,a month went by until last week, there was no response, I then contacted the WhatsApp channel, the agent informed me nothing was done, and they were waiting for the case number which was emailed a month ago, she then told me she emailed the relevant division, and an agent will contact me, to date no one has contacted me, what's shocking is that there is a case open on their system for a month, and no one called me, how pathetic? I also emailed the affividavit and case number the the WhatsApp agent, still waiting..... As a new client this is the worst bank I dealt with to date.