Disgusting customer service

I'm disgusted with the service I was offered at Capitec today. There was an online purchase from my account which I don't know about and the consultant advised that they will log a call which might take up to 30 days and to add insult to injury there's no guarantee I will get my money back, to make matters even worse I'm charged for logging of the call and changing my bank card. Basically Im being ****med and charged for it by the people who are supposed to assist me. How does an investigation take 30 days, that means they don't care whether I need the money or not, they couldn't be bothered. I might as well change my bank this ****en bull ****