DISGUSTING CUSTOMER SERVICE

I called to your customer service center at 17:30 today to raise a debit order enquiry received on my app. I had to call a total of three times, the first time I spoke with a man who didn't even introduce himself to me and dropped the line on me while speaking with me. I called again and this time, I had to listen to your advisors having a FAT conversation with whomever for 1 minute and 40 seconds, no introduction whatsoever, when she eventually realized I could hear her, she gave me a measly apology and barely made any effort to get my query resolved - now, I myself work in customer service and manage customer service advisors and honestly, had one of my advisors given that disgusting level of service, I would take them to task. The advisors name was Lesego Tshoke. I seriously hope that call would be listened to and a manager call me back to explain what exactly is going on with my account. Now my query relates to your banking app, I received a notification for a debicheck that has been put through without my knowledge, I was given the option to approve or decline this debicheck, once I clicked decline, your app gave me an error message saying that the app was down and that "we're working on getting it fixed". Mindful that i had until 8pm tonight to still decline it, I went on with my day until 5:25 when I tried to decline it again, this time, the app was showing "approved" for that same debicheck I clicked "decline" on earlier in the day. Now this is when I decided to call your customer care line only to be accused of approving something I very very clearly tried declining. I spoke with Faith who was by the far the most helpful person I've encountered at Capitec Bank and she managed to get contact details for the company trying to debit my account at the end of this month. Two things should be done on this , 1- I want someone to call me back and discuss a way forward in terms of getting this debit order removed and 2- your advisors get unskilled on basic SOFT SKILLS and not to PASS THE BUCK. I'm honestly horrified that I had to deal with the pathetic level of service I have received today. I suggest someone calls me immediately to explain the steps being taken against the advisors who have given me that disgusting service. FYI I know your system issues incident numbers automatically when a customer calls in, pull the incidents raised on my profile for today and you'll see exactly who I spoke with.