DISGUSTING CUSTOMER SERVICE

Item: Capitec Bank
Rating: 1
Author: melissa J

What a useless bank. I made an immediate payment to a 3rd party on 5 October 2019. When enquiring about delivery of my purchase they advised that they never received the money. On 8/10/19 I called and they advised they would do investigations and get back to me the same day. I have been calling every day and they still do not have an answer as to why the monies were never received by the 3rd party. When enquiring a turnaround time i was advised they are unable to give that. They are useless useless useless.

Helpful (0)

Replies (2)

Capitec Bank's replyOfficial

15 Oct 2019, 10:51

I acknowledge your posting, and have referred it to Complaint Management for immediate attention.

Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.

Kind regards
Capitec Bank

Capitec Bank's reply15 Oct 2019, 10:51

Official

Capitec Bank's replyOfficial

21 Oct 2019, 10:42

Hi Melissa

As per our telephonic conversation the matter has been resolved as the transaction was successfully allocated on 5 October 2019.
We apologise for any inconvenience caused.

Kind regards
Capitec Bank

Capitec Bank's reply21 Oct 2019, 10:42

Official