Disgusting customer service

If I could give 0 stars I would. I just got off the phone with one of your disgustingly rude agents. I called in because I was charged two Uber rides on 13/10/2022. I never took these rides as as the rides were cancelled because the driver had issues with his app. I contacted Uber who advised that my bank need to sort this out because they are pending banking charges. The one charge is R 141 and the other charge is R129. Your agent was adamant that these were refunded but I can confirm that I didn’t receive it, she made it seem as if I was lying on the call. How do you employ people like that?! I would advise listening to the call and ensuring that those charges are refunded back to me because Uber stated that you are holding the payments