DISGUSTING CUSTOMER SERVICE

<p>I live in Cape Town and I've banked with Capitec for years now, but it seems all they ever good for is putting people in debt and when you call from assistance they full of **** and bad attitude.</p> <p>I work in a customer service environment where I deal with clients on a daily basis and never in my years of Customer Service experience have I come accross a call centre thats so poor and unprofessional. I called in today to make a payment arrangement as I'm changing jobs and wont be able to make the full payment this month. I got through to the Johannesburg site and asked to speak to the one person who helped me before Altino. I was told that he is in Cape Town and I had to call back the whole time to try and get through to him. I mean seriously now!!!!! I have the time to call the whole day with a 0% chance of me getting through to him. So I then just asked this girl to assist me. I explained my situation and she wasnt even interested she did not have my best interest at heart and clearly did not give a flying **** about the client and their journey. I got so annoyed and told her to get me someone else to speka to. She couldnt be bothered and said shes transferring me. I then said I want to speak to her manager as I ****ed by this time. She asked me to hold and placed me on MUTE instead of HOLD. C'mon guys!!!! ***!!!! Her manager came to the phone and the first thing I said was ' Please place me on HOLD when you ask me to HOLD not on MUTE. And guess what... He couldnt give a damn either he just dropped the line.</p> <p>This is litterally the second time I had to complain on HelloPeter because of your service. The only Company that I've ever complained about on HelloPeter.... this is disgusting.</p> <p>I HATE CAPITEC AND I DO NOT WANT TO BANK WITH YOU EVER AGAIN!!!!</p>