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Akhona N

1 reviews | Active since Apr 2019

29 Apr 2026, 13:18

DISGUSTING COMMUNICATION FROM CAPITEC BANK!!!!

I have received ZERO feedback from HR after numerous attempts to contact them about my Alexander Forbes withdrawal. I am being sent from pillar to post and have been given different numbers to contact the branch I used to work for. Why is it so difficult to get help as a previous employee???? I want them to submit the document I shared BEFORE the long weekend and I shared this over and over again with HR and Client Service. Capitec HR does NOT care for timelines at all!!!!!!!

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Replies (4)
Capitec Bank
Capitec Bank's reply29 Apr 2026, 14:49
Official
Hello, you are through to Neo, Please allow me a few minutes to fami****ise myself with your query.
Capitec Bank
Capitec Bank's reply29 Apr 2026, 14:50
Official
Thank you for taking the time to share your experience. We understand how frustrating this situation must be, especially given the timelines involved. As you are a former Capitec employee, matters relating to Alexander Forbes withdrawals and employment-related documentation fall under the Capitec HR department and are unfortunately outside the scope of Client Care support. Our team does not have access to HR systems or the authority to submit or follow up on documents on behalf of previous employees. For assistance, we recommend continuing to engage directly with the Capitec HR team, as they are best positioned to resolve this matter and provide updates on your documentation.
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Akhona N's update29 Apr 2026, 16:17
Reviewer Update
This response is crazy considering I led with the ZERO response I get from HR. What do you mean I must continue engaging when they do not respond at all??? I am on this platform because what you are suggesting has yielded no resolution
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Akhona N's update30 Apr 2026, 14:35
Reviewer Update
WHY AM I NOT GETTING ASSISTED????