Disgusting Capitec service. Release of a hold on an account

I must say I am not pleased with the kind of service offered at Capitec. I called their ***** line to unblock and account that I had requested to be put on hold. I have been calling for them to unblock it as I have gotten the funds back. I being sent from pillar to post. Firstly they take forever to answer, then no consulted is clued up as to what is happening after they have asked me to send an affidavit. I have done everything possible and even went to the branch to no avail. The funds in the account are much needed as they are for our stockvel. With other banks allocate a case manager to each case but with this bank it's just a mess. I am so disgusted with the treatment I got from the branch. It's becomes easy to block an account but unblocking it is a big issue coz you hoping to eat the money. I have given you the affidavits and all you asked for so what now. I have told you the matter has been settled and I got my money back so what now!