Disgusting Capitec Service and treatment

After Capitec debited my account on an incorrect date, and after even having to divulge my personal information as to why I cannot have that debit they still failed to return my money, I'm being sent from pillar to post ,told to wait 24hours, not for a refund but for a call. It's like im bring told that " we made a mistake now suck it up" Mind you I'm not borrowing their money, I'm asking them to correct what they did and bring back my money, which I cannot have sitting in capitec.i was not given the actual reason why it couldn't be done but that they are logging complaints and talking to so and so. Is this the treatment that capitec is giving us now that we bank with them? Clearly there is no care as I'm just a drop in the ocean. I need that money. Let me state that nobody has even called me till now, their call centre never picks up, transaction cannot be performed on app.had to go to the branch and still no joy.