DISGUSTING CAPITEC SERVICE

We have banked with Capitec for years and this month has *****ed our feelings for this bank. I work for overseas clients and always have been paid through foreign exchange with very little issues, until this month. I received two payments from overseas, one was processed and the other is still outstanding for 20 days now. I haved phoned almost daily and most definetly weekly and no one can give me answers. This is my salary, how we pay our bills, buy food etc, and its still not in my account 20 days after being being paid via NEDBANK. I am utterly disgusted and dissapointed with capitec as i always sing their praises. As of this minute, im waiting on several people in the forex department who have promised to call me before 5PM and still no call and no aNswers. YOUR SERVICE IS DISGUSTING, UTTERLY DISGUSTING!! YOU SHOULD BE ASHAMED OF YOURSELVES AS THIS IS MY SALARY!!!!!!!