Disgusting Call Centre service.

I've had such a bad experience, now I know why people are leaving capitec and going to other banks.

My account was blocked without my knowledge and I was embarrassed while trying to make a transaction, I called to find out what was going on only to be told my account was blocked but no one could tell me why. I have been making calls all this trying to find a way to fix this and it's still not fixed, now my money is locked in my account that has disappeared from my app without any prior notice or whatsoever.

One of the consultants put me on hold for over an hour then I hung up and called again only to find out he had gone home and left me hanging just like that.

Saying they have poor customer service is an understatement. I'm definitely moving to another bank.