Disgusting Bank!!!

Of all my years with Capitec I've had no problems until now and I'm absolutely disgusted as to how poorly they've been handling my issue. On the 29th or 30th of January an amount of R1310 went missing from my account. When I queried, I was informed that they froze my money because of ***** (I was not informed and would have not known, if I didn't check) I've been to the brunches countless times and I sit there while they make ridiculously long phone call to the ***** team or account team with out getting a resolution. This has be a major inconvenience and what's frustrating the most is getting no response whatsoever. I've done an affidavit sent copies of my ID still no resolution. My salary is about to be paid into the same damn account and I fear the same thing will happen again. GIVE ME MY MONEY!!! I've followed up countless of times it's been over a month now.