1 reviews | Active since Jun 2014
DISGUSTING ATTITUDE TOWARDS POTENTIAL CLIENTS
I wanted to open a savings account at the Brooklyn branch today. I had my life policy document as proof of address with me. Due to the commencement date of the policy being 01 August 2015 the consultant and manager (I don't know their names as they do not wear name tags) refused to assist me. I kept explaining to them that the commencement date of the policy is the date when the policy started.
The actual policy document has yesterday's date on it.
These two "ladies" were very rude, had disgusting attitude and the manager spoke to me like I am a stupid person. When I got up from the chair to leave, they started laughing loudly and speaking in their language. So loud that all other people in the branch started laughing.
I am so glad I didn't manage to open an account with the bank as I don't want to be treated like this. It is very unprofessional. They don't have manners and I feel sorry for other clients.
I acknowledge your posting and have referred it to Donorique Wessels for immediate attention.
Feedback will be provided within 5 working days and I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
I acknowledge your posting and have referred it to Donorique Wessels for immediate attention.
Feedback will be provided within 5 working days and I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Hi Ms Lamprecht
Thank you for bringing your matter to our attention.
As discussed with you telephonically, we are currently investigating your matter in order to address the poor service allegations.
You'll hear of us soon.
Kind regards
Donorique
Hi Ms Lamprecht
Thank you for bringing your matter to our attention.
As discussed with you telephonically, we are currently investigating your matter in order to address the poor service allegations.
You'll hear of us soon.
Kind regards
Donorique
Hi Ms Lamprecht
As discussed telephonically, your matter has been escalated to senior management for attention and the poor service allegation will be addressed.
Thank you for bringing your matter to our attention.
Kind regards
Donorique
Hi Ms Lamprecht
As discussed telephonically, your matter has been escalated to senior management for attention and the poor service allegation will be addressed.
Thank you for bringing your matter to our attention.
Kind regards
Donorique
Hi Ms Lamprecht
As discussed telephonically, your matter has been escalated to senior management for attention and the poor service allegation will be addressed.
Thank you for bringing your matter to our attention.
Kind regards
Donorique
Hi Ms Lamprecht
As discussed telephonically, your matter has been escalated to senior management for attention and the poor service allegation will be addressed.
Thank you for bringing your matter to our attention.
Kind regards
Donorique