kN
kebogile N

1 reviews | Active since Jan 2016

25 Jan 2016, 23:06

Disgusting attitude&Service

I'm agrravated and disgusted by the level of service I received from the assistant manager Cameron Noble on 23/01/16 saturday.<br> I arrived at the branch on saturday 3minutes before it closed. Cameron Noble who is the assistant manager assisted me, however his service was disgusting, pathetic and filled with kaak attitude.<br> I did my two transactions and needed to access my emails on my phone for the 3rd one. Considering that I have a lot of emails, it wasn't easy to find what I was looking for, Cameron told me I'm wasting his time looking for something that's not even there, he knocked off at 3 & what was thinking coming into the branch at that time,after telling him that I wasn't aware and couldn't see the branch is closed he told me i need to visit an optometrist to have my eyes checked. He is extremely rude & with attitude he told me if want to complain I can go ahead.<br> Today when I went looking for the manager who wasn't present, whilst I was explaining to the consultant(Mihlali) what happened, he has the nerve to interrupt me & raised his voice infront of all the client telling me \only now your upset".<br> I want all my accounts closed"

0
Replies (1)
Capitec Bank
Capitec Bank's reply26 Jan 2016, 09:30
Official
Hello mrngwako,

Please accept our apologies for the poor service experience you had!

Ana Henriques will take ownership of this investigation and will provide you with feedback within the next 3 working days. I trust that the matter will be resolved successfully.

Complaint Management
Capitec Bank