Disgusting attitude

I have a contractual agreement with your bank and today I had 2 debit orders go through without my consent, you have contravened our agreement and now I have to lose ours of work calling your call centre only to be assisted by a rude and unempathetic consultant who thinks I take instructions from her. She had an attitude and didn't care about what I am going through and dropped the call on me. I have been with your bank for many years and I have never encountered such incompetence and complete lack interest. This is exactly how you lose clients and best believe I will be looking elsewhere. No courtesy, no empathy, rude, unfriendly people you have representing your bank. I have kept my end of the bargain by paying my accounts in a timely manner and this is the thank you I get from Capitec!!!