Disgusting and sarcastic service

I have been a Capitec client for years now and I have never ever received such disgusting service in my life. Tshabeng needs serious training in customer service and general respect. Her supervisor - Jackson needs training in escalation management and a sense of urgency. I had a very simple query but instead I was spoken down to and condescended at every turn. This is is the level of service I would expect from ABSA but I guess when you get bigger you forget that customers matter.

I will be closing both my and my wife's bank accounts with you.

As I type this, Jackson did phone me back (credit due there) and agreed that the agent was out of line and would be dealt with accordingly. Sadly the damage is done and I am required to raise on a public forum so others can have visibility of the poor service.