DISGUSTING AND BAD CUSTOMER

I app**** for a loan from on line from capitec app there's a lady who phoned me by the name of Chesray Barbery she told me to send my documents i sent them she i got the message that said my documents are verified but i didn't get any message that said my loan was accepted or rejected today i sent a email asking if my loan was accepted or rejected she rep**** that i must isend my banking details and a letter from my employer i sent them after that i got a message saying my loan is declined because i have recently stated my new job from my company i don't why the capitec doesn't have my banking information because i I'm currently using capitec bank and my salary has been deposited onto capitec bank for more than 6years