NL
Natalie L

1 reviews | Active since Jul 2012

17 Feb 2024, 08:50

Disgusting

For the first time in 10 years I have never been more disappointed in my bank as I am now… I find it baffling that I can’t even get money from my own mother in the Uk so I can feed my family, yes surprisingly I have to ask my mother for money because our economy is up the wall and my bank is now refusing my mother to send me a little bit of money. I have been waiting over a week, firstly you decline it and say you don’t have enough information and now you just what making people suffer by not releasing it ????? I can tell you now, to make me feel like I am a ******** for asking my mother for money so I can feed my children is starting to make me wonder, if I am banking with the right bank. Because when times get tough, wow you make your clients feel like they are part of the problem in this country… thank you for making me feel like this. And thank you for making me worrying on how I’m feeding my children this weekend… great job 😔😔😔😔😔 -5 stars and more…

0
Replies (3)
Capitec Bank
Capitec Bank's reply17 Feb 2024, 09:02
Official
Good day Natalie thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. Kind regards Capitec Bank
NL
Natalie L's update19 Feb 2024, 12:19
Reviewer Update
Yeah well what go does that help telling me you going to forward this on, to who it’s been rejected again… you are the worst bank and you can now inform your forex division I’m going full social media…
Capitec Bank
Capitec Bank's reply19 Feb 2024, 14:05
Official
Good day Natalie

Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. 

Kind regards 
Capitec Bank