LT
Lowrence T

1 reviews | Active since May 2023

10 May 2023, 08:48

DISGUSTING

I have my salary deposited on my bank account on the 30th of April and immediately they froze the account saying they suspect ***** from my employer. my employer provided every proof to show how this is not ***** (affidavits etc), I went two times to the branch already but still no help. they seem to have packed my query aside and status has been "investigation by specialist team" I have contacted capitec for about 6 times on whatsapp and call but no help still. funny part is that my colleagues who uses other banks(FNB, ABSA and Standard bank) have received their money despite their respective banks also suspecting *****. the other banks seem to have done their investigations in 2 to maximum 3 days but capitec cant conclude nothing in almost two weeks. This is a total joke really I am disgusted. Worst of all that is salary money not extra income, I need it to pay my bills how do you slumber on a matter like this I really wonder. THIS IS DIGUSTING HONESTLY

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Replies (1)
Capitec Bank
Capitec Bank's reply10 May 2023, 09:20
Official
Good day Lowrence

Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.

Kind regardsCapitec Bank