Disgusting

Capitec just blocked my account without notice and this has affected me so badly because all my savings go in there, I literally went from being ok to struggling because now my funds a frozen for the last 2 weeks, I have a child who needs things, I went to the branch and they told me they can’t do anything because they have to call forensics, after they call forensics they told me they have to investigate and will be in contact with me as there was apparently ***** being done with my account with a bank statement or identit theft of some sort, after a few days I called client care they told me they can’t do anything either it’s up to forensics then they gave me forensics number I called them and they told me they can’t give out any information because they don’t have access to verify that is it actually me speaking and have to call from the branch, I went back to the branch where the exact same procedure was done! I’m so frustrated at this point, I call clientcare again after a few days and this time they tell me they can’t give me the number for forensics! Like the inconsistency of this ban****??? CAPITEC I WANT MY MONEY!! I’m really more than struggling at this point!! You have no right to hold my funds without my notice!! This is really not up to standard and if this is how you guys treat me after so many years of loyalty through my bank charges then I’m out!!