HM
HEATHER M

1 reviews | Active since Jun 2015

23 Apr 2018, 12:51

Disgustedly Serviced

Disgusted by the service received. I walked in at Capitec Maponya wanting to add on a product ,was greeted by "chewing gum" Dinah Blom who was clearly not in the mood to assist but was big on attitude. I don't know whether Capitec as a big brand is not strict about Customer Service cause that plays a huge role in any business. Dinah you need learn to differentiate between doing your job and being begged to do it. You're a disgrace to your team and your clients

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Replies (2)
Capitec Bank
Capitec Bank's reply23 Apr 2018, 16:04
Official

I regret to hear of your negative experience, please allow us the opportunity to investigate this matter in depth.

Noku Skenjana will take ownership of this investigation and will provide you with feedback within the next 5 working days. I trust that the matter will be resolved to your satisfaction.

Complaint Management
Capitec Bank

Capitec Bank
Capitec Bank's reply02 May 2018, 15:33
Official

Good day Miss Mgijima

Kindly note the matter has been resolved.

Nokuphumla Skenjana

Complaint Management Officer