Disgusted y lies and now my credit porifle in disrepute

<p>I went to Somerset Mall branch because my ITC profile showed that I had defaulted to pay my December instalment on loan. Customer consultant told me if I paid it immediately it would be cleared from my name by first Sunday in new month. I then paid it on 21st September and today I found out from branch that the negative mark will remain on my name for the duration of my loan. This is not what customer consultant told me. I would not have known about the problem had my business bank manager informed me of the situation. Not only did the bank not inform me of the situation I was **** to by "Teller 2256" so that I could paid the instalment and now I still sit with the negative mark on my profile which is affecting my business.</p>