disgusted with this service

i first called the call centre this morning, explained my situation to agent, where by mr lizo told me that it wont be a problem i i take my certified marriage certificate along with my id book to the branch, my situation is as follows. my ****en surname is visser, when i got married, i went to capitec to update details, so they put my marital surname hermann in brackets only on their system.<br> now i got a cheque that i want to deposit and clear, in my marital surname.herman, now that was the person who issued the cheque who made the error with the surname, not me, its deposit money that i need today for my new home, but now the lady who assisted me at the deposit counter, my nr was b020, told me they cant accept a certified copy of a marriage certificate, i told her to call manager, she said the manager will tell me the same. now tell me, how in this life, can a certified copy not be accepted?, i cant provide the orrigional, as the orrigional is at court in divorce file, and even explaining to her, i get this attitude that they cant help me....HOW BAD IS THAT FOR CAPITEC....I AM TOTALLY DISGUSTED WITH THEIR SERVICE...NO CONSISTANCY, AND NOT ACCEPTING A CERTIFIED COPY OF A DOCUMENT?