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Khensani E

1 reviews | Active since Nov 2017

24 Nov 2017, 21:54

disgusted with their bad service.

I went to their branch on the 16/11/2017, to ask if they can reschedule my loan, they told me they cant assist me, unless i provide them with a proof, i explained to them that the only proof i have is to send them my accounts stamement, because im in arears, and another thing im not financialy stable at the moment.

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Replies (2)
Capitec Bank
Capitec Bank's reply27 Nov 2017, 08:39
Official

I acknowledge your posting, and have referred it to Pheliwe Baartman for immediate attention.

Feedback will be provided within 5 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management
Capitec Bank

Capitec Bank
Capitec Bank's reply27 Nov 2017, 14:51
Official

Good day

As discussed telephonically, I trust that your issue is now resolved.

Pheliwe Baartman

Complaint Management

Capitec Bank