DISGUSTED WITH CLIENT SERVICE!!!!!

very dissatisfied customer from Capitec Bank. I took out a funeral policy for my parents at Capitec bank, when my father past away, not from a pre- existing disorder, he fell and ended up in hospital and past away 10 days before the policy is covered, Incident number #***6 and policy number is CF***8. capitec did not even try assist in my matter and they did not even show any compassion for my situation. this is very bad service considering that I am a Capitec customer for many years. I wouldn't recommend this policy to anybody, i have still have not heard anything from Capitec i would REALLY like somebody to contact me with this matter. Regards RL Cloete ***