Disgusted with card/***** dispute at Capitec Bank

I can understand why Capitec is now getting 3/10 for service!! An amount of R1,299.99 went off my account. The reference is Google Play - NO ONE in my household has an android device so clearly my card was compromised. I logged a dispute and also cancelled my card on 16/03/2021 - spoke to Andrew (reference nr ***3). I was told it takes 3 - 7 working days. I followed up on 30/3 and spoke to Dean - apparently there was no feedback on the system. I complained via Facebook (with the reference nr) and received a reply "your feedback concerns us". Well, apparently they are SO CONCERNED (please note the sarcasm) that when I phoned today at 15:10 and spoke to Jonita I was told that there is STILL no feedback. How on earth is this possible??? I want my money back asap!!!