LF
Lucinda F
1 reviews | Active since Nov 2015
09 Apr 2020, 12:59
DISGUSTED WITH CAPITEC
i am so angry at the incompetence how can you send me a email stating that my handover status has been removed because i met the criteria and settled my loan, and now a month later because i inquired why the status has not been removed i get an email stating ''ignore the previous correspondence that was forwarded to you on the 06/03/2020. Therefore the hand over status has not been removed at this time, you may send a request after the 24/02/2023.'' What the hell I paid my account finish, i owe CAPITEC nothing, i need to speak to management because the consultant i dealt with dont know what they doing.
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Replies (2)
Capitec Bank's replyOfficial
09 Apr 2020, 14:18I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Capitec Bank's reply09 Apr 2020, 14:18
Official
I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
LF
Lucinda F's updateReviewer Update
09 Apr 2020, 15:08OH MY WORD, if Capitec trained all their staff to be as efficient as Bulelani the minutes of my life that i wasted being spent angry today would not have occured. Bulelani called me and explained everything to me in 6 mins, she was professional, courteous and displayed active listening and was able to resolve my issue. Capitec this is the service you should be providing to us the customers who ensure you get a monthly salary, no customers means no money..
LF
Lucinda F's update09 Apr 2020, 15:08
Reviewer Update
OH MY WORD, if Capitec trained all their staff to be as efficient as Bulelani the minutes of my life that i wasted being spent angry today would not have occured. Bulelani called me and explained everything to me in 6 mins, she was professional, courteous and displayed active listening and was able to resolve my issue. Capitec this is the service you should be providing to us the customers who ensure you get a monthly salary, no customers means no money..