DISGUSTED WITH CAPITEC

As always, Capitec never seizes to DISSAPOINT!!! My husband and I have been using the same Capitec account for 7 years plus. We have been to the Randfontein branch on 3 occassions during the past two years to get power of attorney sorted out for me on the account as he works in the DRC. Everytime we are assured that it has now been done properly. Today I went ino the branch to reset my internet banking app as it blocked for some reason, I also requested a new bank card. After my card was stopped I was informed that they can not assist me with a new card or unblock my internet banking as the power of attorney is still not in place. The lady (Cindy) really tried all she could to assist me but to no avail. She called helpdesk and they informed her that I should open a new account with a different bank and use that until my husband returns to fix the account! I am outraged, not only am I left with no means of accessing money on our account but I am also adviced to go to a different bank. I have to small kids and an elderly mother to take care of with no CARD, NO CASH, CANT SWIPE, NO INTERNET AND NO WAY OF TRANSFERRING MONEY OR MAKING PAYMENTS. Capitec really does not care about there clients at all.