Disgusted service from Capitec Bank.

I am absolutely disgusted by the service received from Capitec Bank. About a week ago there was ***** committed on my account which left me broke. I approached the Canal Walk branch and left even more angry. I was told that the money has not yet been allocated to the other account, but they are not able to freeze the transaction????? I had to pay for an investigation as well as a new card... I was promised that I would receive a call regarding the investigation....up to now..NO WORD/CALL FROM CAPITEC. I am ready to switch banks and will not recommend Capitec even to my worse enemy!!!!!!