DISGUSTED IN HOW YOU’LL HAVE TREATED ME

I am so disgusted in the treatment I have received from Capitec over the past 2 weeks. I change phones and downloaded the App. I was struggling with the App so I went to your Rosettenville branch. They were not interested in helping me- I left with the lady telling me that she email support and she will call me once they respond- that was two weeks back. She did not contact me, I went to your branch at The Glen Shopping Mail- your branch there is just as bad, they did not know what’s happening they sent me to iPhone - iPhone checked my phone and said it’s Capitec a software. Everytime I add my bank acc, then my pin, then an sms suppose to come - that sms does not come. I called your call centre on Saturday and she said to me that I need to go to your branch because it shows my App is not active. I’ve used over R150 for airtime calling you’ll, used over R150 transport up and down to your branches. The lady I spoke to on the phone from Capitec suppose to give me a reference number- she knew my airtime was about to cut- why could she not email or sms my reference. I’m so sick and tired of going to your branches- just to get disappointed. I can’t do anything, I can’t see what’s happening in my bank, I can’t pay people- it’s making me so mad. I’ve been your client since the early days of Capitec and this is how I get treated. Would you’ll be happy if I go to another bank.