Disgusted & frustrated Capitec client

I'm a new Capitec client and my experience with them has been a very frustrating and horrible one. I would never recommend Capitec to anyone. I made a sale and an EFT was made into my account. The buyer then tried to reverse the transaction and get the money that was paid into my account back which I've been informed is common occurrence with ****mers. I was not aware of any of this until I opened my Capitec account and tried to make a payment and realised that there were no funds available to me. My balances reflected as zero. I immediately contacted Capitec only to be told that my funds were placed on hold on 5 days ago as the buyer reported a *****ulent transaction and my matter is being handled by the ***** department. I was told to submit proof that the transaction was legitimate and do submit an affidavit as well. This was done without any delay and I provided all of the information and proof required to my Capitec branch and I was told that the matter would would be resolved within 24 to 48 hours. Since then it has been disappointment after disappointment. I was told that they give the other party 5 working days to respond and I can submit my proof only after that period has ended. So I went to my branch and submitted the same documents again and even sent an email myself to the ***** department. Since then I have received no response. Their whatsapp line to track the status of your incidents reported is useless. They have not communicated with me in any way, not to inform me that my funds were placed on hold or to let me know the status of my incident report. I contacted them this morning only to be told that I need to give them 31 working days. In the meanwhile I do not have access to my money and I cannot use my account as I'm scared that the money will be taken away again. The proof of a successful and legitimate transaction was provided from my side but that not seem enough for Capitec to release my funds. I have called the call centre numerous times to follow up and I get spoken to like I'm a ********. I hate the fact that when something like this happens, you get treated like a ***** by your own bank and your bank does nothing to protect you. I have no hope that my money will be returned to me as Capitec has entertained the ****mer and neglected its responsibility to me as their client.