Disgusted

Good day

My mom try to draw money at an ATM in Stellenbosch however the money did not come out of the machine and I received a slip confirming this. The money however went off from my bank. I went directly to the branch to query this, this call was logged and then nothing happened..... I called this morning and was told that there is no one I can speak to and have to wait for them to contact me.

I find this to be ridiculous as this is my money and I have the proof WHAT IS THERE to investigate??

I NEED MY MONEY REVERSED!!!!!