Disgusted / Disappointed

So about a week ago I had some *****ulant activity happening on my savings account. Some how someone got hold of my card details and made two purchases online. I contacted the Capitec customer services and they advised me to block my card, which I did. The gentleman also told me that he was going to escalate this to some card disputes department and that they will get back to me. That I understood. They made jo contact! I went into a branch at Zevenwacht Mall and the ladies were extremely helpful, they tried their best to help me and to get some information. However, the telephone operator that they contacted could once again not help and just said that its been escalated. Now after a whole week I am still waiting on feedback. All I want to know is Capitec help me get my money bac****!!!

I am disgusted by the level of service that I have been receiving for the last week.